Cancellation Policy

Cancellation Policy

If a booking is canceled any non-refundable deposit or payment which you have
paid will not be refunded and additional cancellation charges may apply under
this clause.

For Standard Bookings, if you cancel your booking the following charges will
apply in relation to each booking:

 

  • Up to 14 days prior to your scheduled check-in time: a 25% cancellation fee will be deducted from any monies which you have already paid.
  • Within 14 days but up to 48 hours of your scheduled check-in time: a 50%
    cancellation fee will be deducted from any monies which you have
    already paid.
  • Within 48 hours of your scheduled check-in time: a 100% cancellation fee
    will apply and you will be required to pay to Pepper & Clove™ Enclave the
    full amount of your booking less any amount which you have already paid.

 

General provisions

 

  • By proceeding with the reservation, you further agree and acknowledge
    that if the reservation is accepted by the Pepper & Clove™ Enclave, your
    stay subsequently shall be subject to the standard terms and conditions of
    stay.
  • Pepper & Clove™ Enclave may, at its absolute discretion, cancel the
    reservation if Pepper & Clove™ Enclave is of the opinion that the
    reservation information provided is falsified or incomplete.
  • Pepper & Clove™ Enclave may, at its absolute discretion disallow entry of
    the guest without explanation with a full refund if the reservation is made
    with payment.
  • Pepper & Clove™ Enclave shall be entitled to vary, amend and/or
    otherwise, change these terms and conditions at any time without prior
    notice.
  • You shall indemnify and hold Pepper & Clove™ Enclave’s properties
    harmless in respect of any liability, loss, damage, cost, and expense of any
    nature arising out of, and/or in connection with the acceptance of the
    reservation by Pepper & Clove™ Enclave.
  • Pepper & Clove™ Enclave shall not be liable for any losses, damages, costs
    or expenses incurred by you as a result of any cancellation of the
    reservation by the Hotel.